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Define toil in an SRE context, create a toil inventory for a team managing 30 production services, establish a measurement framework, and prioritize automation opportunities using the 50% toil budget cap.
## Problem
Your SRE team of 6 engineers manages 30 production services. Team morale is low because engineers feel like they spend most of their time on repetitive operational tasks instead of building systems. Leadership wants to understand how much toil the team carries and which tasks should be automated first. Create a framework to identify, measure, and prioritize toil reduction.
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