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Write a blameless postmortem for a production incident, including timeline reconstruction, root cause analysis using the 5 Whys method, contributing factors identification, and action items with owners and deadlines.
## Problem
A SEV1 incident occurred: the payment processing service was down for 2 hours, affecting all customers and resulting in an estimated $500K in lost revenue. The incident was caused by a configuration change that was deployed without validation. Write a blameless postmortem that identifies the root cause, contributing factors, and systemic improvements.
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