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Design and execute an effective incident response process including incident commander responsibilities, severity classification, communication cadence, escalation paths, and status page updates.
## Problem
Your company has grown to 50 engineers across 8 teams, and incidents are becoming more frequent and harder to manage. The last major incident took 4 hours to resolve because no one was clearly in charge, communication was scattered across multiple Slack channels, and the VP of Engineering found out about the outage from a customer complaint on Twitter. Design an incident response process that scales.
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